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Assalamu Alaikum,

Welcome to Hijab Heela!

Help & FAQ

Here you will find the answer to our most frequently asked questions.

Did you not find what you were looking for?
Then get in touch via the contact form at the bottom of this page.

Most frequently asked questions:

Orders

How long do I have to wait for my order?

All orders in the Netherlands are generally processed on the same day and shipped the day after, it takes between 1-2 working days for the order to reach you.

Can i cancel my order?

We totally get it, we change our minds too!

If you wish to cancel your order please contact us quickly via Whatsapp Then we can still stop the order before it is out the door!

I do not live in the Netherlands, can I still order?

Yes, this is no problem at all.

We ship all over the world. Is your country not listed?

Please contact us via whatsapp. Then we try to provide you with the best possible service.

I did not get confirmation in my mailbox.

The confirmation email will be sent automatically.

Please also check your unwanted mailbox, sometimes our mail does not get through the filters. The email is not there. If you have not received an email from us after 24 hours.

Then you can always send an app to WhatsApp and we will check it for you!

Dispatch

Who do you ship with?

We mainly ship with PostNL.

What happens after my order?

Once your order has been placed, you will automatically receive a confirmation email letting you know that your order has been received in good order.

After we pack your order and print out the shipping label, you will receive an email notification with your tracking information.

How much does shipping cost?

If you live in the Netherlands, the shipping contribution costs €5.50 with free shipping from €60.

Where can I find the Track & Trace number?

You will automatically receive an e-mail with your track and trace information after we have packed your package and printed the label.

This allows you to easily track your order.

If you have not received an e-mail, please check your spam folder, it sometimes ends up there!

If you cannot find it, please contact us at Whatsapp We'll figure it out for you.

My product was not delivered within 1 or 2 days.

It sometimes happens that there is a delay so that your package is not delivered within 3 days.

Therefore always keep a close eye on the track and trace page so that you always stay informed!

If your package has not arrived after five days, please contact us at Whatsapp Then we'll try to figure it out.

Return

Can I return my order?

You have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product.

To which address can I send my return?

You can return your order to:
Hijab Heela
2871WX
Schoonhoven

It is even easier and cheaper if you use our return portal to return a package, read here how it works exactly .

Are there any costs associated with the return shipment?

And. We charge €5.50 for a return shipment. This amount will be deducted from the amount to be returned.

Unfortunately, we are not (yet) a large webshop that can write all returns together with the margins and other turnover, which is why these costs are charged.

When will my purchase amount be refunded?

We have legally 14 days to refund your money.

We always try to do this within 7 days of receiving your return.

What can I do during my 14-day reflection period?

During the cooling-off period, you can try on, measure and view the products as much as you want.
You may open the packaging.

As long as you treat the clothing as if it were done in a fitting room.

What are you not allowed to do during your 14-day cooling-off period?

Damage the packaging in such a way that the product can no longer be used.

Put the clothes in the washing machine.

Wearing the clothes to a party.

The moment we notice that the clothing has not been handled with care, the depreciation will be charged.

Payments

How will my return be refunded?

All amounts are always refunded in the same way as you paid.

Keep in mind that it can take a few days before a credit is visible on the bank statement.

What are the payment options at Hijab Heela ?

You can easily use the most common payment methods with us, and pay securely via e.g. PayPal, iDeal, Visa / Mastercard, Bancontant, Belfius, ING Homepay, KBC or Klarna Postpay.

How fast will my payment be processed?

Payments are processed immediately. Payments are fully integrated into the online store of Hijab Heela.

Are there any costs associated with the payment?

No, we do not charge extra costs for this.

Guarantee

Shrunken clothes, burn marks from the iron?

No, this is not covered by the warranty.

Tear, loose stitching or other damage?

These damages are covered by the warranty. Get in touch via Whatsapp We can come to a solution together.

Ask for clothes

Where can I find the size chart?

We have quite a few different brands that all fall slightly differently. On the various product pages there is a link to the corresponding size table.

Have you found a product without a size chart?
Then get in touch via WhatsApp .

Can you re-order sold out sizes?

Yes, we can reorder sold-out products.

Keep in mind that the delivery time is approximately 2 months.

Haven't found what you're looking for?

If the answer is not listed, please send a message via the contact form below: